I.Cannot access the VNBIG website (www. Vnbig.com or m. vnbig.com)
The following methods can ensure you to access VNBIG without troubles
Scan the codes to download mobile terminal
* The iOS system is downloaded as the enterprise version. After the download is completed, it will require the following steps including “setting - general - device management – trust” to start the mobile terminal for application.
II. How to transact on VNBIG?
Step 1，visit www.vnbig.com；
If you already have an account, click “log in” and go to Step 3
If you don’t have an account yet, click “register”；
You can register with your phone number or email address. Please fill in required information；
Step 3, enter phone number/email address and password, and login；
Step 4, after login, you need to deposit before trading
Step 5, copy wallet address and make deposit into the address
Step 6, complete deposit and click “trade”
click “trade”, you will see the following
Based on your demand, you can choose “limit” or “market”. “Limit” means you can set buy/sell price on your own. When the price meets the target you set, transaction will be completed.
“Market” means the price is not pre-set. Transaction is made at the current market price, and you only need to put the amount you want to buy/sell.
III.How to withdraw？
Step 1, you need to withdraw with your identity certified. Click “security center”—“account security”—“Authentication”；
Step 2, enter name, certificate type, number of the certificate, and ID photo, and click “submit”
Step 3, after certification is approved, you can withdraw
Step 4, enter withdraw number, address, verification code, captcha, fee, fund password, and click “ok”
IV.How to contact VNBIG customer service？
1.send your questions to：firstname.lastname@example.org，and our customer service will answer your questions as soon as possible
2.send your questions via the window at the right bottom and we will answer your questions.
3.VNBIG Telegram Chinese group
Option 1 (VPN needed)：
download Telegram and join VNBIGTelegram
【download Telegram App】
Option 2（VPN not needed）：
Download VNBIG APP，register and join：VNBIG官方交流群
【Download VNBIG App】
https://0.plus/#/VNBIG_CHINESE（click and download）